I’m an operations and technology leader. I spent nearly a decade at Walmart Global Tech, most recently leading a team of 12 across four corporate campuses. Before that, I told sports stories on camera, on the radio, and online. The common thread is turning complexity into something people can understand and act on.
Chapter one: sports media
I studied Sports Media at Oklahoma State, then reported for The Daily O’Collegian, hosted my own show on KXZY radio, helped run a digital sports publication, and worked in the newsrooms at KOKI FOX23 in Tulsa and The Razorback Nation in Northwest Arkansas. I learned how to research quickly, write on deadline, and explain a story clearly to anyone who’s listening.
Chapter two: enterprise operations
In 2016 I joined Walmart’s IT organization as a field technician and grew into a Senior Operations Analyst leading a team of 12 across four corporate campuses. I ran hardware distribution and service delivery in ServiceNow, kept SLA compliance above 90% on a two-business-day fulfillment window, coordinated the technology side of Walmart’s move to its new home office campus, and mentored more than five people on my team into salaried management roles.
Where the two meet
A newsroom and an operations floor have more in common than you’d think. Both run on deadlines, depend on a team that trusts each other, and fall apart without clear communication. Broadcasting taught me to make complicated things simple. Operations taught me to make them repeatable. I bring both to the work: process documentation people actually use, updates that leaders can act on, and teams that know exactly what good looks like.
What’s next
I’m looking for my next leadership role in operations, IT service management, or customer experience, ideally where technology, people, and physical operations come together. I’d especially love to bring that blend back to sports and entertainment, where this story started.
Explore the work
Let’s connect: grahamcoffelt1994@gmail.com | LinkedIn
